I’ve started telling my clients “thank you for waiting” rather than sorry for the wait and their reaction is so different. If I say sorry I’m likely to get a sarcastic or dry comment, but I thank them for waiting their expression immediately softens
I’ve started telling my clients “thank you for waiting” rather than sorry for the wait and their reaction is so different. If I say sorry I’m likely to get a sarcastic or dry comment, but I thank them for waiting their expression immediately softens
